Farm Aid 2023 will take place Saturday, September 23, in Noblesville, Indiana at Ruoff Music Center.
Find your way around the venue with this map, or view it in the Farm Aid 2023 app for iPhone and Android.
Ruoff Music Center FAQs
Address
The venue’s physical Address is 12880 E. 146th St., Noblesville, IN 46060
Alcohol
Ruoff Music Center offers a wide variety of alcoholic beverages for purchase during your time at the venue. You are not permitted to bring any alcoholic beverages into the venue. A valid and current Driver License or State ID card is required to purchase alcohol- guests will be required to show ID every time they purchase.
All Access Passes
All Access passes or Backstage Passes are not available for purchase. The venue box office does not sell any meet and greet, backstage or venue passes. Farm Aid has a limited number of VIP Experience tickets available. Please visit www.farmaid.org/vip for more information.
Animals– Service
Service animals are permitted inside the venue during events. Only registered working animals are permitted.
Like many venues and other large places of assembly, the Ruoff Music Center has a “no pets” policy. However, Live Nation’s policy explicitly permits guests with disabilities who use dogs as service animals. Ruoff Music Center’s policy, consistent with ADA’s revised guidelines, defines “service animal” as limited to a dog that is individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the individual’s disability.
Ruoff Music Center requires, consistent with the ADA, that service animals must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents him or her from using these devices. Individuals who cannot use such devices must maintain control of the animal through voice, signal, or other effective methods.
Automobile Assistance
If any assistance is needed with your vehicle please contact a member of our staff. Ruoff Music Center offers limited services including jump starts and lock-outs. Vehicles may be left overnight, but they need to be removed before 10:00 am the following morning.
Bag Inspections
All bags are subject to search upon entry. Guests have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue, please return them to your vehicle.
Banners and Signs
Signs larger than 8.5 X 11 in are not permitted into the venue. This size is a standard sheet of paper. We do not allow in banners or signs that are larger than this due to the potential to block other guests view of the performance. All signs must be appropriate in nature and not be a distraction to the artist.
Box Office
The Box Office is open on shows days beginning at 12pm and on Fridays 12pm-6pm. For Farm Aid 2023, the box office will open at 10 am.
Bus Parking
Bus parking is available at Gate 3 for no additional charge. Ruoff Music Center reserves the right to board buses by our security staff to ensure no underage drinking is taking place on the bus. If there is any underage drinking – the whole bus will be turned around and no one will be able to enter the event. The venue will not issue refunds and bears no expense that will be incurred due to non-admittance. The Hamilton County Sheriff’s Department will be on site assisting in the bus lot to ensure all guests on buses are acting appropriately and within accordance of the law. *Subject to change based on event.
Camera Policy
SUBJECT TO CHANGE – The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in without being a registered media member (www.farmaid.org/media). If the camera lens zooms out of the camera more than 1 inch, it will be considered a professional camera and will not be allowed in.
Camping
Check out Sleepy Bear Campground for campground accommodations. They offer tent sites and “glamping.” There are no hookups or utilities for RVs/campers, but generators are welcome.
Cancellation Policy
Cancellations will only occur in the event of severe weather, festival cancellation, or an act of God. In the event of a cancellation local media will be notified and any information about a potential reschedule will be made available. Refunds will be available at the point of purchase.
Cash-less Venue
This venue is a cash-less venue. All merchandise and concession stands take Visa, MasterCard, Discover and American Express as well as Apple Pay and Google Pay. Cash-to-Card conversions can be made inside the venue at the Guest Services Info Booths.
Children
Children 2 and under do not require a ticket. For those with reserved seats, each child 2 and under must sit on a parent’s lap.
Conceal and Carry
Ruoff Music Center does not allow weapons on our property. Guests should follow all applicable laws regarding securing a weapon in a vehicle if they have it on them when they arrive. The venue will not secure weapons and will take no responsibility for any weapons left in vehicles.
Concessions
Farm Aid’s HOMEGROWN Concessions® will be served throughout the venue, serving food from family farms utilizing ecological practices and who are paid a fair price. A wide variety of menu items will be offered that are fresh, local, with pasture-raised meats, non-GMO products and many organic ingredients. All food is served on compostable serviceware. You are encouraged to contribute to the event’s sustainability efforts.
Contact Information
Venue Phone number: 317-776-8181
Venue Address: 12880 E. 146th St., Noblesville, IN 46060
Credit / Debit Cards
All main concession stands take Visa / MasterCard / Discover and American Express.
Designated Driver
Our concessionaire offers free fountain sodas to guests that commit to be the designated driver for their party. Please visit our Guest Services information booth for more information and to sign up!
Drinking Water
Free water will be available with stations in each plaza, North and South. There will be refillable Farm Aid water bottles sold, or you may bring your own empty bottle. Guests are permitted to bring in ONE (1) factory sealed bottle of water up to one gallon in size. Coolers of any kind are not permitted in the gates.
Drop Offs
Drop off areas are welcome at either Gate 1 or Gate 2. Please let the parking staff know that you are dropping someone off and they will direct you. Guests cannot remain in their vehicles during the event – they must drop off and return 45 minutes prior to the end of the show. If you are not back within 45 minutes of the end of the event – you will not be allowed to enter until the majority of cars have exited the parking lot. Local law enforcement will shut down all incoming traffic and only allow traffic out of the venue.
Emergency
In the event of an emergency while on site, Ruoff Music Center has trained paramedics to assist with any medical issues. First aid is located in the north plaza by the security office, but any staff member with a radio can dispatch First Aid to the location needed. Local law enforcement officers are also on site for every event and can assist if needed or requested. Venue management works closely with all appropriate emergency agencies and services to ensure that we are up to date on any dangerous weather or potential crowd related issues. In the event of a weather emergency – we will communicate with guests that are inside of the facility as well as guests on their way to the venue. Please follow our Facebook page or Twitter page for the latest developments on event days.
Entrance Gates
There are a total of two entrance gates to the facility. The main (west) and east gates are available for use regardless of the ticket type. The VIP Club has a separate entry gate located in the VIP Club parking lot which is accessible from 146th St. between Gates 1 and 3. All guests using this gate must be VIP clients and have the appropriate ticket.
Fan Assistance
If you need assistance while at an event, please visit our guest services areas located at the main or east ticket gates or feel free to contact the nearest member of our team.
Gate Times
Parking lots will generally open one hour prior to our scheduled gate time, but are subject to change. Please check the specific event page as these dates are subject to change. Please do not attempt to enter the venue any earlier than the designated times as you will be turned around and told to return when the parking lots open.
Group Ticket Sales
Ruoff Music Center does not offer group ticket sales. If you have a large party that will be attending the show the only option would be to contact our Premium Seating Department at 317-249-2757. Premium Seating may be able to accommodate larger parties than the standard ticket limit.
Guest Conduct
Guests are expected to behave respectfully and in accordance with venue policy, state and local laws. Any guest that is acting in a manner that venue management deems unsafe can be subject to eviction. If a guest violates a state or local law they will be subject to any tickets or punishment deemed necessary by local law enforcement. We reserve the right to deny entry to any guest for any reason or no reason. If a guest is denied entry to any event, such guest will be issued a refund of the face value of the ticket for the event.
Guests with Disabilities
Ruoff Music Center strives to ensure that all of our guests have a great time at our venue. If you need additional assistance while you are here please make sure you let us know.
- Ticketing: ADA tickets can be purchased online via www.livenation.com. You do not need to call the box office to place an order as all of our accessible tickets are available through www.livenation.com. Look for the logo on the Find Tickets page to view all available accessible seats. We do have accessible seating in every price range, but be advised it does occasionally sell out. We have very limited seating available for guests on the day of the event so please make sure you purchase accessible seating when you order tickets.
- Day of Show Parking: All accessible parking will be located on the west side of the venue (accessible from 146th St. & Boden Rd.). Let the parking staff know that you need accessible parking, and they will direct you to the assigned lot. You do not need to have an accessible placard in order to park in this lot, but please be advised that parking is limited. If you do not absolutely need accessible parking – please park in the general lots.
- Accessible Stations: If you have questions or need assistance please visit our Guest Services information booth, located in the middle of the ticket gates for help answering questions related to seating or other accommodations.
- Unexpected Needs: If you have had an injury or illness that prevents you from using the original seat you purchased we strongly recommend going through www.livenation.com to exchange all tickets for accessible. We will have a very limited number of seats available on the day of the show for such issues, but we cannot guarantee we will be able to seat you. Please remember that accessible seating permits for the guest with the accessible need and one companion.
- Interpreter Requests: If you will need an interpreter for an event please give us at least 2 weeks notice to secure. Guests that request an interpreter will need to pick up their tickets at will call (which opens at 10am on festival day). When the tickets are picked up we will introduce you to your interpreter for the evening and take you to your seats. There is no charge for interpreter services. Please call 317-776-8181 to arrange for an interpreter for your visit.
- Accommodations: All venue bathrooms, concession stands, and merchandise stands are accessible.
Hearing Assistance
Guests that require assisted listening devices can contact our venue office prior to the event to arrange for a device. Please give us at least 2 days notice. Guests that require interpreter service can call the venue and arrange this for any event. We need at least 2 weeks notice to secure an interpreter. We can be reached at 317-776-8181.
Hotels
Farm Aid has partnered with QuintRooms to assist festivalgoers with their lodging needs for Farm Aid 2023. Every room night booked through this QuintRooms link generates a $2 contribution for Farm Aid’s HOMEGROWN Youthmarket.
Items ALLOWED to be brought in to venue
- CLEAR plastic, vinyl or PVC tote bags or backpacks no larger than 12” x 6” x 12”
- Cameras – nonprofessional only, no detachable lenses
- Food – in a clear, 1-gallon Ziploc bag
- Lawn Chairs – low profile (seat no more than 9 inches off the ground)
- Water – up to ONE gallon in a factory sealed or empty bottle or bring your own clear/transparent refillable bottle
- Clear and empty reusable bottles permitted (tinted are permitted as long as transparent)
Items NOT ALLOWED to be brought into venue include, but are not limited to
- Weapons of any kind
- Alcohol
- Illegal drugs/substances
- Glass containers
- Cans
- Coolers of any kind
- Bags that are not clear
- Laser pointers
- Animals (except service animals)
- Fireworks
- Drones
- Audio recording equipment
Lawn Chair Rental
Lawn chairs are available for rent for $10.00 per chair. Guests are able to bring their own lawn chairs, but they must be no higher than 9 inches off the ground. No bag chairs, camping chairs, or folding chairs are permitted. Lawn chair rentals can be purchased in advance through www.livenation.com as an upgrade option at time or ticket purchase or afterward.
Lawn Seating
The lawn is always first come, first serve. Guests may notice a row or seat number on their lawn ticket, but that is only used for tracking purposes.
Lost and Found
If you lose an item while you are at an event, you can visit our Guest Services information booth located in the middle of the main or east ticket gates to see if it has been turned in. If you are looking to find a lost item, please call 317-776-8181 during business hours.
Lost or Stolen Tickets
Please report any lost or stolen tickets to Ticketmaster as soon as you are aware they are missing or destroyed. If a ticket needs to be reprinted during the event, guests may visit the box office and have their ticket reprinted for a fee.
Maps and Directions
If traveling from the Indianapolis International Airport, take I-465 East to I-69 North to exit 210 (Southeastern Parkway).
If traveling from Chicago, take I-65 South to I-465 East to I-69 North to exit 210 (Southeastern Parkway).
If traveling from, St. Louis take I -70 East across Indianapolis to I-465 North to I-69 North to exit 210 (Southeastern Parkway).
If traveling from Louisville, take I-65 North to I-465 East to I-69 North to exit 210 (Southeastern Parkway).
Find your way around the venue with this map.
Media Relations / Press Passes
Media inquiries can be directed to www.farmaid.org/media or Camille Jewell at Vanguard Communications, cjewell@vancomm.com.
Medical Assistance
First Aid is located in the north plaza next to the security office. We have trained medical personnel that are able to assist with any issues you may encounter. We have ambulance on site throughout the duration of the event that can transport guests if needed. If you have medication that you need stored in a refrigerator, please go to the first aid area and our medical staff will assist you. If you have a condition that requires you to use a needle for medication while you are here – please do so in our medical office so the syringe can be properly disposed of.
It is recommended that guests bringing medication into the venue for necessary or possible administration during the show utilize or have with them the original container and/or label pertaining to the prescription, or other form of documentation or confirmation of personal medical use, which may be requested of the guest for examination and verification by venue staff or security.
Merchandise
Merchandise will be available for all concerts at our Concert Gear booths located in the north and south plazas. Additional locations may be added to the east and west plazas for select events. All concert gear is property of Farm Aid and the venue has no responsibility related to the craftsmanship or style of any merchandise. Please make sure you check that you have the correct size and there are no defects in the shirt before you walk away from the stand. The venue cannot assist with replacing or refunding any merchandise after the event has ended.
Motorcycle Parking
Motorcycles can park by entering either Gate 1 or Gate 2 and following instructions provided by the parking staff. There is no additional fee for motorcycle parking.
Overnight Parking
Vehicles left overnight should be removed prior to 10:00 am the following day.
Parking
There is no charge for public parking in the main parking lots as parking is included in the price of each ticket. Premier Parking is available for purchase at the time of ticket purchase via www.livenation.com on a first at the time of ticket purchase.
Local law enforcement are on site for every event and are responsible for directing all traffic into the venue. On Duty law enforcement officers are the only individuals able to carry a weapon on our property. We do not allow conceal and carry weapons to be brought onto our property nor we will secure them.
Premier Parking
Premier Parking is available for every event. The price will vary based on event. This can be purchased prior to the show via www.livenation.com or on site at the venue. Premier Parking is located on both sides of the venue and is accessible via Gate 1, Gate 2 or Gate 4. Premier Parking has a dedicated exit at the end of the night!
Premium / VIP Seating
If you are interested in premium box seats, season passes, or VIP Club access for the season please contact our Premium Seat Sales Department at 317-829-5147. Neither the venue receptionist nor the box office can answer questions regarding pricing or availability for these seats. Farm Aid has a limited number of VIP Experience tickets available. Please visit www.farmaid.org/vip for more information.
Public Transportation
Public transportation is not available on a mass scale, however carpooling is always encouraged.
Re-Entry
Re-Entry is not permitted at Ruoff Music Center. Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening- you will not be allowed back in without a new ticket.
Recycling
Farm Aid 2023 will offer recycling bins and composting containers located throughout the venue. Please compost and recycle.
Restrooms
Restrooms are located in the north, south and east plazas. Additional portable restroom facilities are placed throughout the plaza areas for specific events.
Scalping Tickets
Scalping or reselling tickets is strictly prohibited on the property of the venue. Any guest caught selling tickets on property will be turned over to local law enforcement.
Security
Venue security and law enforcement are located throughout the facility to ensure a safe and secure environment. All security personnel are wearing white shirts and can assist with any questions or concerns. Please do not hesitate to contact our on-site staff if any assistance is needed.
Your safety and security are most important to us. The following details will outline our general venue’s guidelines: https://www.livenation.com/venueguidelines
Security Procedures
When coming through the gates, please plan on security using metal detectors and/or a physical pat down for our search procedures. All bags are subject to inspection. If you have a medical reason for not wanting to be searched via metal detectors, please alert our staff and they will give you an alternative to our metal detectors. More information can be found here https://www.livenation.com/venueguidelines/
Smoking
Smoking is not permitted in the reserved seating areas. While smoking is permitted in the lawn seating area, we ask that everyone is courteous to those seated nearby. Smoking is also permitted in the plazas.
Sponsorship / No Hand Outs
All sponsorship inquiries should be directed to our office – please call 317-249-2710 and ask to speak with someone in sponsorship. Any handouts or presence on site needs to be cleared with venue sponsorship. If you do not have permission to be on site you will be escorted off property.
Strollers
Strollers are not permitted because there is nowhere for them to be stored. The lawn has an incline that makes it unsafe for strollers to be on the lawn. In addition, fold-up wagons are not permitted.
Tailgating
REASONABLE tailgating will be permitted from the time the lots open until the time that the gates open. Once the gates open, guests that have been on-site prior to the gate opening time will be asked to head inside the venue.
- Underage drinking is not permitted and will be policed.
- For guests that arrive after the gates are open – we will allow a reasonable amount of time (approx. 30 minutes) for guests to gather items, hang out with friends and head into the venue.
- Exercise good judgment, avoid dangerous activities and be aware that there are consequences for raucous behavior in the lots.
- Charcoal grills are not permitted.
- Ensure that enough room is available in the parking aisles so that in the event of an emergency, we can get the appropriate equipment through.
Finally, our guests show up to enjoy their experience; they want to hang out with friends and have a good time and we want that too. That’s part of the summertime fun. However, we want and need to avoid people getting overly intoxicated. Any guest displaying signs of intoxication will not be permitted through the ticket gates.
Taping
Taping of Farm Aid 2023 is not permitted.
Taxis and Ride Share Services
Taxis & ride share services are welcome and can be found at Gate 2 after the show.
Traffic
Traffic is controlled by local law enforcement and the venue. If there are any major traffic issues that will impact the start of the event we will post this information on our social media pages.
https://www.facebook.com/RuoffMusicCenter/
https://twitter.com/ruoffmusicenter
Umbrellas
Only small/collapsible umbrellas; no pointed umbrellas permitted.
Upgrades
Upgrades are available through the Live Nation Experience App and Live Nation app – visit the following sites to download the program and see all the upgrades and experiences available.
www.lnexperience.com
www.livenation.com
VIP Club
The VIP Club is located in the south plaza and includes a bar exclusive to VIP clients, air conditioned restroom facilities as well as a full-service restaurant. The VIP club is reserved for venue VIP ticket holders, Farm Aid VIP Experience ticket holders and their guests only.
VIP Parking
The VIP lot is located on 146th St., between gates 1 and 3. Guests must have a pass or be on the parking list to access these lots. Guests can enter through any road entrance and be directed to these lots. Please have parking passes out and visible for the parking staff so that they can direct VIP guests in the proper direction.
Weather
All shows will go on rain or shine. However, in the event of severe weather we will keep our fans notified via our social media pages.
https://www.facebook.com/RuoffMusicCenter/
https://twitter.com/ruoffmusicenter
An event may be delayed, postponed, or canceled depending on the severity of the weather expected.
Will Call
Will call tickets are available for pickup at the box office located at the main (west) ticket gates. The box office opens at 10am on September 23. Please make sure that you have a photo ID matching the purchasers name to pick up tickets. Any name changes need to go through Ticketmaster Customer Service: 800-653-8000.
Guests are not permitted to put tickets in will call for other guests to pick up. You will need to arrange to meet your party at the facility to deliver tickets.
If tickets or passes are being left for you, they will only be left at the box office. We do not get these tickets until the day of the event close to doors so please do not try to pick them up earlier. If your tickets/passes are not in will call you will need to contact the person that left them for you to determine where they are. The box office cannot contact any member of the tour for you.
